Katrangi Store is the retail division of Starstech SAL (“Katrangi Store”, “we”, “our”, or “us”). We are committed to protecting your privacy and ensuring transparency about how your personal data is collected, used, and processed.
This Privacy Policy explains how we handle your personal information when you visit our website, communicate with us, or use our products and services. By accessing or using our services, you acknowledge and agree to the practices described below.
1. Scope
This Privacy Policy applies to all personal data collected through:
- Our website (www.katrangi.online)
- Our communication channels, including WhatsApp, phone calls, email, and online forms
- Purchases, inquiries, and customer support interactions
2. Information We Collect
Personal Information:
- Full name
- Phone number (including WhatsApp number)
- Email address
- Physical address (when required for delivery or installation)
Usage and Technical Information:
- IP address
- Browser type and device information
- Website interaction data
- Message metadata (timestamps, delivery status)
3. How We Use Your Information
- Processing orders, payments, deliveries, and service installations
- Responding to inquiries and providing customer support
- Communicating with you regarding orders, services, or requests
- Sending service-related notifications and promotional messages where consent is provided
- Improving our products, services, and customer experience
4. WhatsApp & Messaging Communications
If you choose to contact us or communicate via WhatsApp:
- Messages are exchanged through WhatsApp Business, a service provided by Meta Platforms, Inc.
- Your messages and related metadata may be processed by Meta according to their privacy policies
- We only message users who have initiated contact or explicitly opted in
We do not send unsolicited messages.
5. Opt-In and Opt-Out
You may opt in by contacting us or submitting a form.
You may opt out at any time by:
- Replying “STOP” on WhatsApp
- Contacting us using the details below
6. Data Sharing and Third Parties
We do not sell or rent your personal data.
We may share limited data with trusted third parties only when necessary, such as:
- Payment processors
- Delivery or installation partners
- Messaging and communication platforms (including Meta / WhatsApp)
7. Data Retention
We retain personal data only for as long as necessary to fulfill business, legal, and regulatory obligations. When data is no longer required, it is securely deleted or anonymized.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, alteration, or disclosure.
9. Your Rights
You have the right to:
- Request access to your personal data
- Request correction or deletion of your data
- Withdraw consent for communications at any time
10. Changes to This Policy
We may update this Privacy Policy periodically. Any significant changes will be published on our website with an updated revision date.
11. Contact Us
Privacy Officer – Katrangi Store
📞 WhatsApp / Phone: +961 81 936 272
By using our website or communicating with us, you confirm that you have read and understood this Privacy Policy.